Empresa electrica publica estrategica corporacion nacional de electricidad cnel ep
1 Increase the efficient and satisfactory response of services to customers in Percentage of customer satisfaction 78.67 2 Percentage of total energy losses 13.83 3 Increase efficiency
Average frequency of interruption (FMIK) 4.28 2 Increase quality of service and customer satisfaction level. Total interruption time (TTIK) 5.69 3 Percentage of customer satisfaction
GOVERNING PROCESSES / MANAGEMENT LEVEL 1 General Administrative Financial Coordination Increase the organization, control, coordination and execution of administrative and financial support services.
CENTRAL ADMINISTRATION Directorate of Energy Analysis and Prospective Directorate of Interinstitutional Affairs of the Electricity Sector Directorate of Interinstitutional Affairs of the Electricity Sector Directorate of Interinstitutional Affairs of the Electricity Sector Directorate of Interinstitutional Affairs of the Electricity Sector
CHART INDICATORS PLANNED VS EXECUTED INSTITUTIONAL POA Process Area: MEER- MINISTRY OF ELECTRICITY AND RENEWABLE ENERGY 11. Increase the supply of electricity generation and transmission 11.1
The citizens in the country that have contracted the electric energy service from CNEL EP after entering the required data will obtain information from their spreadsheets such as: Consumer Information, Electric Service and Public Lighting Billing, Outstanding Amounts, Third Party Collection, Total to be Paid.
CNEL EP, formed by 10 Business Units in the country (Esmeraldas, Manabí, Santa Elena, Milagro, Guayas-Los Ríos, Los Ríos, Los Ríos, El Oro, Bolívar, Santo Domingo and Sucumbíos) recommends its more than 1.25 million subscribers to pay the value of their bills before the deadline, in order to avoid cuts or suspension of electric power service.
Abstract: The following research work is developed in the organization CNEL EP of the city of guayaquil which had problems with its customers because the time they had to wait for a solution from the company was very delayed and to awaken the discomfort on the part of users. Within this work the possible causes that respectively generate negative consequences for the institution will be evaluated, therefore the different types of research that are subject by important authors will be used so that the research tools will be applied in order to verify the problem and thus generate the proposal that will eradicate the internal problems of the organization in addition to generating the respective conclusions and recommendations.
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